Customer Experience Management
From basic customer service skills training to developing service standards, Advantix has considerable expertise in Customer Experience Management. Presenting the gaps between the customer experience and customer loyalty is an important of element of customer relationship management, and a factor that has a major impact on the success of any organization, particularly service providers. Whether developing road maps for Service Excellence, or customer surveys and mystery shopping frameworks, Advantix has helped companies to discover the real needs of their customers, engage them and gain customer loyalty.
- Identifying Customer Needs
- Developing Service Standards
- Customer Experience & Customer Loyalty
- Service Excellence & Customer surveys
